Red Earth Civil Contractor privacy policy

Information we collect

When you contact us, we may receive your name, phone number, email address, project location and a description of the work. You may also choose to share drawings, photographs, measurements, budgets or other details needed to assess your project.

Please send only information relevant to the work. Avoid including identity documents, bank details or unrelated personal records in an initial enquiry. If you share another person's details or documents, make sure you have authority to do so.

The website and the services supporting it may process technical information such as your IP address, browser or device information, pages visited and request times. The information collected depends on the features you use and the technologies enabled at the time.

How we use information

We use project enquiry information to respond to you, understand the work, assess service availability, arrange discussions or visits and prepare estimates. If you appoint us, relevant information is also used to coordinate and deliver the agreed project.

Records may be needed for quotations, contracts, billing, site administration, safety, resolving complaints or disputes and meeting applicable legal obligations. Technical information may be used to operate and secure the website, diagnose problems and understand how its features perform.

We contact you through the details you provide for your enquiry. You can ask us to use a different contact method or stop following up by contacting us below. Agreement to a project callback does not itself authorise unrelated promotional messages; any optional marketing requires a separate appropriate arrangement.

Cookies, analytics and advertising tools

The website may use cookies or similar technologies for essential functions. Where analytics or advertising tools are enabled, they may help us understand website use or measure responses to our advertising.

Where applicable, information about optional tracking and the available choices is provided through the website's cookie controls or the relevant feature. Any choice requiring consent must be presented before the corresponding optional technology is enabled. You can also manage cookies through your browser settings; restricting some cookies may affect website features.

Third-party features, such as maps or embedded content, may process technical information when you use or load them. Where a choice is required, the feature must respect that choice. This policy does not mean that every technology mentioned here is installed on the website.

Who may receive information

Relevant information may be accessed by people handling enquiries and carrying out the agreed work. It may also be shared with architects, engineers or specialist contractors where needed for the assessment or project, consistent with the agreed responsibilities.

We may use service providers for website hosting, enquiry handling, email, communications, analytics and record storage. These providers may process information to supply their services. Providers can change over time; sharing must remain relevant to the purposes described in this policy.

Information may also be disclosed where required by law, a competent authority or the handling of a legal claim. Sharing an enquiry to arrange or assess your work is different from giving another business permission to use it for unrelated marketing. Any separate marketing or commercial use requires an appropriate lawful basis and notice or consent where applicable.

Phone, WhatsApp and external services

If you contact us through WhatsApp or another external platform, that service processes information under its own terms and privacy policy. Links to external services take you outside this website.

If call recording is introduced, callers must be informed before recording begins and any required consent obtained. Mentioning recording here does not mean that calls are currently recorded.

Depending on the communication, hosting and storage services used, information may be processed outside India. Any applicable requirements for those arrangements must be followed.

How long information is kept

We keep information for as long as reasonably needed for the purpose for which it was collected, including enquiry follow-up and, where applicable, project delivery and administration.

Retention depends on whether an enquiry becomes a project, the relevant contractual or legal requirements and any outstanding complaint, dispute or claim. Information that is no longer needed should be deleted or anonymised, subject to applicable retention obligations and the practical operation of backups and provider systems.

You can contact us to ask about information relating to you or request deletion. A request may not result in immediate removal of records that must be retained for a legal obligation or an ongoing contractual or legal matter.

Security

We take reasonable steps appropriate to the information and services used to protect against unauthorised access, misuse or loss. Access should be limited to the people and providers who need it for the purposes described above. No method of transmission or storage can be guaranteed completely secure.

Privacy requests and concerns

Contact us using the details below to ask about your information, correct it, request deletion, change contact preferences or raise a concern. Where processing is based on consent, you can also ask to withdraw that consent.

We may need reasonable information to verify that a request relates to you. Requests are considered under the law applicable at the time, together with relevant contractual and legal retention requirements. We will explain any relevant limitation when responding.

Updates to this policy

We may update this policy as our services, website or data handling change. The effective date above identifies the version in use. Any additional notice or consent required for a change must be handled through the applicable process.

Contact

For privacy enquiries, please contact Red Earth Civil Contractor and mark your message “Privacy enquiry”.

Email: redearthcivilcontractor@gmail.com

Phone: +918356016828

Contact locations: Nachinola, Assagao and Socorro / Porvorim. Full addresses are listed below.

Visits to the business address are by appointment.